How to delete your data.

01

If you are a business using the platform

Disconnect the channel first: go to WhatsApp Setup or Channels and remove the connected number, Page or Instagram account. That revokes our access token and stops any further data reaching us. Then email info@aiminfosoft.com from your account address with the subject "Delete my workspace". We verify the request with the account owner and delete the workspace within 30 days.

02

If a business messaged you through the platform

Your details sit inside that business's workspace and it decides what is kept, so ask that business to delete you — reply STOP or "delete my data" in the conversation, or use the contact details on its website. If you cannot reach them, email info@aiminfosoft.com with the business name and the phone number or handle you used. We will pass the request on and, where we are permitted to act, delete the records ourselves.

03

What gets deleted

Contact records and custom fields; conversation threads and the message content and media we stored; segment and tag membership; form submissions; automation run history tied to you; and the Meta Platform Data connected to the account, including phone number and account identifiers, access tokens, synced contacts and any synced chat history.

04

What we may keep, and why

Invoices and payment records are kept where tax and accounting law requires it. Security and audit logs are kept for up to 12 months. Aggregated counts that cannot identify a person — for example the number of messages sent in a month — may remain in usage reporting. Copies inside encrypted backups are removed as those backups age out of rotation.

05

How long it takes

We acknowledge every request within 5 business days and complete deletion within 30 days. Removing a connected channel takes effect immediately: our access token is revoked at that moment and no further Meta Platform Data is received.

06

Removing this app from your Meta account

You can also cut access from Meta's side. In Facebook go to Settings & Privacy → Settings → Business integrations and remove Aim Infosoft - Automation. For WhatsApp, open Meta Business Suite → Business settings → WhatsApp accounts and remove this app's access. On Instagram, remove the Page connection that grants messaging access. Doing so stops all data flow to us; email info@aiminfosoft.com if you also want the data we already hold erased.

07

Contact

Send deletion requests and questions to info@aiminfosoft.com (Aim Infosoft). Include enough detail to find the record — the workspace or business name, and the email address, phone number or social handle involved.